Western Care Association is fully committed to achieving the standards contained in the Statement of Guiding Principles for Fundraising, which have been developed by the Irish Charities Tax Research Ltd (ICTR). We have formally discussed and adopted the statement at a meeting of our Board of Directors.
The statement exists to:
· Improve fundraising practice.
· Promote high levels of accountability and transparency by organisations fundraising from the public.
· Provide clarity and assurances to donors and prospective donors about the organisations they support.
Western Care Association have considered the statement, and believe that we meet the standards it sets out.
Western Care Association’s report on our fundraising activities is available in our most recent Annual Report.
Western Care Association welcome feedback from the public on our performance in relation to our fundraising practice, as set out in our Feedback & Complaints statement.
For more information about ICTR’s Statement of Guiding Principles for Fundraising, see the Fundraising Principles section of the ICTR website, www.ictr.ie/content/fundraising-codes-practice.
Feedback & Complaints in relation to Donations and Fundraising activities
Western Care Association is very grateful to the public and those that support us, financially and otherwise. We are committed to achieving the highest standards in fundraising practice, and we will listen and respond to the views of the public, members of the organisation and staff, and our supporters, so that we can continue to improve our practice. Western Care Association welcomes both positive and negative feedback in relation to our fundraising activities.
In relation to feedback and complaints, we aim to ensure that:
·It is as easy as possible to give feedback or make a complaint.
·We treat all complaints seriously.
·We attend to feedback and complaints in a responsive and speedy manner.
You can give feedback or make a complaint by:
·We will respond with clear explanation, and any appropriate necessary action to deal with issues raised.
·By writing to Tia Crowley, Director of Finance & Corporate Services, Western Care Association, John Moore Road, Castlebar, Co. Mayo.
·By email to tcrowley@westerncare.com
·By telephone to our offices at +353 (0)949025133
Complaints
In general, any person with an issue or concern around fundraising or donations should discuss this with the person they are dealing with in the organisation in the first instance. Most issues can be resolved informally in this way.
Where it is not possible or appropriate to deal with your issue in this way, you should set out your complaint, and refer it to Tia Crowley, Director of Finance & Corporate Services, contact details above. The issue raised will be discussed with the relevant person dealing with this within Western Care Association, and following this a response will issue to you. This should be done within seven days in normal circumstances, and if further time is required to gather information to deal with the matter, this will be communicated to you.
If you are dissatisfied with the response you receive, and feel that your complaint has not been resolved satisfactorily, you can refer your complaint to Tom Hughes, Head of Evaluation & Training, Western Care Association, John Moore Road, Castlebar, Co Mayo, thughes@westerncare.com, who will investigate your complaint fully and endeavour to resolve it. This process should normally be completed within 10 days.